The staff here at iM3 inc do their utmost to make sure your items are packaged correctly and to ensure they arrive safely. If there is a discrepancy between what you ordered and what you received or items are damaged in transit, please contact our friendly staff at iM3 on 1 800 664 6348 (Monday to Friday 8:00 – 6pm GMT-8) as soon as possible and within 14 days, and please have your invoice number ready.

All items must be returned (with proof of purchase) within 14 days of purchase. We will not give a refund or credit if not reported within 14 days. Items must be unused and all packets sealed.

IM3 Inc
Returns Department Tracking #
12414 NE 95th St,
Vancouver, WA 98682

Freight is not refundable on items ordered incorrectly.

Furthermore, items that require installation and/or assembly are not returnable or refundable.

Include in your package a signed letter stating the reason for your return and the original receipt.

Please contact sales for return instructions


All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


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The iM3 name is your guarantee of a quality veterinarian dental product coupled with the very best after sales support and warranty in the industry.